Oregon Beach Vacations Customer Service
Customers Served Since 2017
Guest Satisfaction is our Goal
If you’ve ever received good service from a small business owner, you should get excellent service from us! With dozens of employee owners our business exists to provide the best rental experience on the Oregon Coast. How can we help you today? View all FAQs.
Know Before You Go
Have an Unresolved Issue?
Please Contact us if we could not resolve an issue satisfactorily during your stay.
Questions We Hear The Most
What comes with my rental?
The purchase of a rental in our program includes access to the home during your reserved dates, all advertised amenities, our minimum required items and a starter pack of supplies. Our starter-pack includes toilet paper, paper towels, dish soap, hand soap, laundry detergent, dish detergent, trash bags, and a wrapped sponge. All homes also include cleaning and off-site laundering of the linens as part of the overall rental cost. Regular check-in time is at 4:00 pm on the day of arrival and check-out occurs at 11:00 am.
Do children count as people?
All of our rentals are permitted for a set maximum occupancy according to the city or county regulations in which the rental resides. This occupancy will be displayed on the property page as well as the booking page. Children are included in the overall head count. If your party size increases or decreases please notify us.
How do I access my home once I’ve reserved it?
Two days before your stay you will receive a guest arrival email detailing access information, driving directions, and Wi-Fi information if applicable for this rental. If your home access code is a 4-digit number the rental features a lock box. If your home access code is a 6-digit number the rental features a keyless lock.
Are early check-ins or late check-outs possible?
Both early check-ins and late check-outs are possible, but may be unavailable depending on availability and other circumstances. We do charge an early arrival and late check out fee of $50 plus Tax. To see if you qualify for an early arrival or late check out, please call our office directly at 503-528-7480.
If I rent over the weekend and have a problem, can I reach someone?
Oregon Beach Vacations is open every day of the week, from 9 am – 5 pm Monday through Friday to 10 am – 5 pm Saturday and Sunday. In the event of emergency guests can contact us 24/7, 365 days out of the year by calling our main number at 503-528-7480. This line is also open to after-hours reservations.
I can’t attend my rental, what happens now?
Guests needing to change or cancel their reservation should reference our cancellation policy included below. If you’re within 30 days of your stay and cannot attend, travel insurance may cover the cost of a cancellation depending on circumstances.